Terms & Conditions

100% payment is required upon booking. Payment can be made in store or via our website. We accept VISA, Master Card, Cash (In Store Booking Only) or Direct Deposit (Upon request).  The Coffee Training Co. use the secure and trusted merchant facility of www.weteachme.com.au

Bookings can be made by phone, email or online (preferred). Once payment is made and agreement to these terms and conditions have been confirmed, bookings will be confirmed by email.

Cancellation & Refund Policy
All changes to bookings need to be made no later than 48hrs before the course commencement time by phoning 1300 253 030 or by email, brent@thecoffeetrainingco.com.au. Cancellations will be refunded and changes will be considered if requested more than 48hrs in advance of the enrolled course. If a cancellation is made with in 48hrs of the course commencement time,  50% of the course fee will be refunded. In the event of a "no show", no refund will be given unless sufficient evidence as to why is provided.

All training facilities are purpose built coffee training rooms. Equipment used are 2 group
commercial espresso machines and commercial grinders. 

Privacy Policy
The Coffee Training Co. is committed to supporting the national Privacy Principles which set clear standards for the collection, use, storage and access of personal information which is obtained as part of business operations. To provide our services we require certain information from the purchaser or trainee, e.g. their name, address, contact details etc. If the purchaser or trainee does not provide us with this information we will not be able to provide the services the purchaser or trainee have requested.

As required by the Privacy Act the purchaser or trainee may also check and correct the accuracy of personal details at any time. The Coffee Training Co. is not involved in the selling, trading or alternative unauthorized use of personal information. We will not, on any circumstances pass on personal details to other organisations, unless required by law.

Training and Assessment
All The Coffee Training Co. trainers are qualified trainers and hold a Certificate IV in Workplace Training and Assessment. All courses offered follow a clear training plan that is flexible to meet the learners needs. Methods of training include, but not limited to, the use of practical demonstrations & explanations, content delivered by TV & DVD, and "one on one" assisted training, physical work books and assessments and practical assessments.

The Coffee Training Co. is in partnership with Prestige Service Training (PST) and use PST as the Registered Training Organisation (RTO) for all accredited courses. Trainee's who complete an accredited course may have access and review their own file with permission of PST and must abide by PST's policies. PST's policies can be accessed by contacting PST by phone on (07) 5667 7224 or on their website.

Workplace Health & Safety Policy
Our Trainers are responsible for providing and maintaining a safe training environment & facilities
for the welfare of other trainers, trainees and guests.

Trainees are responsible for;
Ensuring their own personal health and safety, and that of others in the training facility.
They comply with any reasonable directions (such as safe training procedures, wearing personal protective equipment) given by a trainer or management for health and safety reasons.
Ensuring correct attire is worn and personal hygiene standards are met to meet food safety standards.
These include;
Wearing of closed in shoes at all time
Long hair should be tied back
No acrylic nails
No nail polish
Minimal jewellery